Terms of Service

1. Introduction and Global Agreement

These Terms and Conditions ("Terms") govern your access to and use of the WiporaErase software and platform (the "Service"), operated by Wipora InfoTech, a company registered in Dubai, United Arab Emirates, with its principal office at Meydan, Dubai, U.A.E. By accessing, downloading, or using our Service from anywhere worldwide, you agree to be bound by these Terms.

2. Nature of Service and Global Accessibility

Wipora InfoTech provides data sanitization & destruction hardware, and drive diagnostic solutions featuring a cloud-based reporting system. While our services are accessible globally, users are responsible for ensuring that their use of our software complies with all local laws and regulations applicable in their respective countries or territories.

3. User Accounts and Eligibility

• Account Creation: You must create an account through our customer portal to access our services, request pricing, and view license keys.
• Age Restriction: By using our Service, you represent and warrant that you are at least 18 years of age (or the age of legal majority in your local jurisdiction).
• Account Security: You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

4. Software Licensing and Usage Restrictions

Wipora InfoTech grants you a limited, non-exclusive, non-transferable, and revocable worldwide license to use the software solely for your internal business operations. You shall not:

• Sublicense, rent, lease, or assign the software to any third party.
• Reverse-engineer, decompile, or attempt to derive the source code of the software.
• Exceed the scope or hardware count specified in your purchased license.
• Export or use the software in violation of any international export control or trade sanctions laws.

5. Pricing, Billing, and Global Fulfillment

• Pricing Model: Pricing is customized based on your specific requirements. Upon submission of your requirements through the customer portal, Wipora InfoTech will review your request and provide a price quote directly within your portal.
• Currency, Taxes, and Fees: Prices may be quoted and settled in applicable currencies. Depending on your global location, local taxes, Value Added Tax (VAT), or import duties may apply to your transaction.
• Payment: Payments may be made via credit card or international bank transfer. Services or license keys are provided only after payment confirmation is received by our bank.
• Fulfillment: Upon confirmation of payment, you will receive a payment receipt, access to the software download link, and your license key via your customer portal.
• Renewals: When a license period expires, you may purchase a renewal through the same process within your customer portal.

6. Service Availability, Modifications, and Third-Party Infrastructure

Wipora InfoTech reserves the right to modify, suspend, or discontinue the Service, including the cloud reporting portal, at any time with or without notice. This includes periods for routine system maintenance, updates, or technical improvements. We are not responsible for service interruptions caused by third-party hosting providers, cloud infrastructure failures, or global internet disruptions.

7. Refund and Cancellation Policy

All sales are final. Any requests for refunds or order cancellations must be submitted with a detailed, solid justification. Wipora InfoTech reserves the right to approve or deny such requests at its sole discretion based on the validity of the reason provided, taking into account cross-border transaction fees and administrative costs where applicable.

8. User-Generated Content and Global Privacy

Our platform allows users to upload images or text when submitting support tickets or complaints. You retain ownership of this content, but you grant Wipora InfoTech a non-exclusive worldwide license to use, store, and process this content for the purpose of resolving your support requests. Diagnostic data processed via our cloud system is handled in compliance with applicable data privacy standards to support international operations.

9. Prohibited Conduct and Indemnification

You agree not to use the Service for any illegal activity or for any purpose that violates these Terms or local laws. You agree to defend, indemnify, and hold harmless Wipora InfoTech, its directors, and employees from any claims, damages, or expenses (including legal fees) arising out of your misuse of the software or violation of these Terms.

10. Intellectual Property

All software, content, logos, and technical specifications provided through our Service are the exclusive property of Wipora InfoTech and are protected by applicable international intellectual property and copyright laws.

11. Disclaimers and Limitation of Liability

• "As Is" Basis: The Service is provided on an "as is" and "as available" basis. Wipora InfoTech makes no warranties, express or implied, regarding the accuracy or reliability of the diagnostic reporting across different international hardware configurations.
• Non-Genuine Users: Wipora InfoTech reserves the right to terminate access or withhold services without notice if we determine that a user is not genuine, is providing fraudulent information, or is abusing the platform.
• Limitation of Liability: To the maximum extent permitted by law, Wipora InfoTech shall not be liable for any indirect, incidental, or consequential damages, including loss of data or business interruption, arising from the use of our Service worldwide.

12. Force Majeure

Wipora InfoTech shall not be held liable for any failure to perform its obligations where such failure results from any cause beyond our reasonable control, including, but not limited to, acts of God, global internet outages, submarine cable breaks, cyber-attacks, or government restrictions.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai. Any legal dispute, claim, or controversy arising out of or relating to these Terms or the use of the Service shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE, regardless of the user’s geographic location.

Contact Information

For any questions regarding these Terms, please contact us at:
Location: Meydan, Dubai, United Arab Emirates